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Citizens Bank's Privacy Policy

Committed to Protecting Your Privacy.

At Citizens Bank we take privacy very seriously. In accordance with federal laws, we take every measure to protect your personal and financial information. Please find our privacy notice below to learn how we protect your privacy.

Facts What does Citizens Bank do with your personal information?
Why? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share and protect your personal information. Please read this notice carefully to understand what we do.
What? The types of personal information we collect and share depend on the product or service you have with us. This information can include:
  • Social Security number and income
  • Account balances and payment history
  • Transaction history and credit history
When you are no longer our customer, we continue to share your information as described in this notice.
How? All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons Citizens Bank chooses to share; and whether you can limit this sharing.
Reasons we can share your personal information Does Citizens Bank share? Can you limit this sharing?
For our everyday business purposes-- such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus Yes No
For our marketing purposes--to offer our products and services to you Yes No
For joint marketing with other financial companies Yes No
For our affiliates' everyday business purposes--information about your transactions and experiences No We don't share
For our affiliates' everyday business purposes--information about your creditworthiness No We don't share
For nonaffiliates to market to you No  We don't share
Questions? Call toll-free (844)770-7100 or go to
Who we are
Who is providing this notice? Citizens Bank
What we do
How does Citizens Bank protect my personal information?
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
We maintain other physical, electronic and procedural safeguards to protect this information and we limit access to information.
How does Citizens Bank collect my personal information? We collect your personal information, for example, when you
  • Open an account or deposit money
  • Pay your bills or apply for a loan
  • Make a wire transfer
We also collect your personal information from other companies.
Why can't I limit all sharing?
Federal law gives you the right to limit only
  • sharing for affiliates' everyday business purposes - information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for nonaffiliates to market to you 
State laws and individual companies may give you additional rights to limit sharing.

Affiliates Companies related by common ownership or control. They can be
financial and nonfinancial companies.
  • Citizens Bank has no affiliates.
Nonaffiliates Companies not related by common ownership or control. They can
be financial and nonfinancial companies.
  • Citizens Bank does not share with nonaffiliates so they can market to you.
Joint marketing A formal agreement between nonaffiliated financial companies that
together market financial products or services to you.
  • Our joint marketing partner(s) include Bank vetted providers of financial services.
Other important information
Other Privacy Statement
Thank you for banking with Citizens Bank. If you have any questions on this or any other matter please do not hesitate to contact your local Branch or at 844-770-7100.
Privacy Notice (PDF-109KB)

To inquire about our Privacy Policy, contact us at the address below:

Citizens Bank
PO Box 30
275 SW 3rd St.
Corvallis, OR 97339-0030

Contact Us 

Comments or Complaints by Customers
Any comments or complaints about this notice, any privacy-related issue or any inaccuracy in customer data can be made by contacting:

Compliance Manager
Citizens Bank
275 SW 3rd Street
PO Box 30
Corvallis, Oregon 97339-0030

Contact Us 

Visitors to this Bank website remain anonymous. We do not collect identifying information about visitors to our site. We may use standard software to collect non-identifying information about our visitors, such as:

  • Date and time our site was accessed
  • IP address (A numeric address given to servers connected to the Internet)
  • Web browser used
  • City, state, and country

The Bank uses this information to create summary statistics and to determine the level of interest in information available on our site.

Visitors may elect to provide us with personal information via email, online registration forms, or our Website Contact Us page. This information is used internally, as appropriate, to handle the sender's request. It is not disseminated or sold to others.

Some areas of our website may use a "cookie" temporarily stored in the visitor's computer memory (RAM) to allow the web server to log the pages you use within the site and to know if you have visited the site before.

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