leadership as it relates to problem solving. People constantly
reinforce the expectation of discovering creative solutions. Have
the attitude that problems are opportunities, with the only real
impediments being those that are self-imposed. Always looking for
a better way to get the job done.
demonstrates a high degree of understanding and agreement about
the need for goals and objectives. They clearly understand the
mission and see themselves actively engaged in contributing
towards achieving that mission.
Acceptance in our culture requires a high degree of commitment
from employees at all levels. They are committed to our values, to
our customers, and to each other. A committed employee
demonstrates acceptance of the organizations mission and vision,
and proves it through the quality and quantity of their work.
This person is team oriented because they know that when people
work together overall performance is positively affected,
resources are allocated in ways that are more likely to support
the organizations objectives, and people do not seem like they are
going in opposite directions.
There are certain
values that contribute to the success of any strategy. These core
values must be clearly understood and believed-in by individuals
at all levels of the organization.
We value honesty in all of our relationships, high integrity in
terms of our personal behavior, fairness with employees,
customers, and others. This includes an aversion to discrimination
in any form. We value confidentiality when appropriate, and a high
degree of professionalism.
We also value personal growth, continuous improvement, acceptance
of change, creativity, positive thinking, high performance, and
safety and soundness.
We value specific performance standards that are measurable in
terms of quality, quantity, cost, and time.
We value an attitude that says we refuse to tolerate mediocrity.
We value and respect longevity, but we will reward performance.
Without expressive events, the culture will fade. Celebrations are
designed to support values. Team awards and celebrations reward
the value of team participation. Employee recognition rewards
performance. The employee newsletter is a ritual that says we
value communication. The bank picnic, Christmas party, etc. are
all-positive rituals that reward values.
Acceptance of this celebrant form of support helps determine an
employee's position with respect to culture.
other employees must demonstrate that they sincerely care about
the interests of others, and are committed to organizational
objectives to ensure a high degree of caring.
cultures, communication tends to be more open, spontaneous, and
more widespread. It is the means by which the firm's human assets
are brought together with a common focus.
Few things are as important as good internal communication flows.
Individuals who promote the flow of communication rather than
create an obstacle to communication flows, have a stronger
position within our culture.
Our culture promotes
a win-win method of conflict resolution. Gone are the days of I
win-you lose attitudes. Problems or conflicts should be analyzed
in terms of the needs of the objectives of the organization, not
the ego needs of the individuals involved. Both parties involved
in the conflict should work toward a resolution, demonstrating
acceptance of our core values, that meets organizational needs
rather than personal needs.
within our culture requires a strong customer service attitude.
Individuals have taken the initiative to understand what
outstanding customer service means. They have demonstrated that
they personally accept our customer service standards, and they
expect high performance from themselves and others in this area.
Acceptance of our culture
requires a high level of pride, and excitement about the company
and its objectives.
People are expected to show that they are proud to be a part of
the organization. That they understand its mission and they want
to help accomplish that mission. They care, and they show it.
Few things can do greater damage to an organization's cultural
integrity than weak team spirit. Individuals who sound supportive
in a team meeting, agree to consensus, and then behave differently
afterward, are among the most destructive to the company's
Support of team concept, team objectives and team consensus is a
requirement for acceptance.